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We guarantee that Trusted Sellers will provide you with the following high level of service:
We only provide guarantees for proxies created through iProxy. We do not address complaints about the performance of any other proxies not made through our application (for example, on modems), even if you purchased them from a Trusted Seller.
2️⃣ If you need proxies from a specific mobile operator, region, state, or city, please also inform the Seller about your requirements.
3️⃣ Ask the Seller to provide you with information about the current terms of refunds in case of service interruptions.
4️⃣ Obtain confirmation that the Seller is willing to provide you with the necessary proxies.
5️⃣ After payment, ensure you receive confirmation of payment receipt.
6️⃣ Keep a record of your correspondence with the Seller, as it will help you in case of a dispute.
1️⃣ First, contact the Seller.
3️⃣ We will investigate your complaint, and if it is justified, we will notify the Trusted Seller and suggest the Seller compensate you for your losses.
4️⃣ If the Seller fails to make a refund within a week, we will do so instead, within the limits of the Seller’s security deposit.
Violations by a Seller may include reduced uptime, violation of refund policy, lack of communication with the Seller, and other breaches.
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