You can connect multiple devices, but you will be charged for each one.
Please note: if the phone has a speed of 4 Mbps, then the speed through the proxy of over 4 Mbps. is impossible even on BigDaddy plans, since the speed through the proxy is limited by the device’s Internet speed.
If your phone has a slow Internet connection, we recommend moving to a place where the connection is better or to switch over to a different mobile operator altogether.
On all plans: no restrictions on the number of flows or the amount of traffic consumed.
There is none.
It does not, there are no traffic-related restrictions in any of the plans.
Auto-renewal is enabled when there is a checkmark in the Connection settings on the Tariff tab.
Uncheck the box in the Connection settings on the Tariff tab.
The system checks Connections with auto-renewal enabled daily. If the paid period expires on the next day and there is enough balance in the account for renewal, auto-payment will not be made. If the balance is insufficient, the required amount will be deducted to pay for all connections for the next day and for all subsequent Connections whose payment will expire within the next 30 days.
This auto-payment logic has proven its effectiveness in various scenarios.
You can cancel a subscription in two ways:
Yes, we offer discounts on tariffs depending on the number of devices:
Please note that these discounts only apply to BigDaddy Pro plans.
Yes, you'll automatically receive 2 days free after registration.
Go to Connection Settings:
Send exactly the amount specified in the invoice. If the invoice is $10, and the network fee is $1, your total cost will be $11. If you send $9 instead of $10, your balance will not be replenished.
No. If the invoice amount is $10, and you send $15, only $10 will be credited to your balance. Transfer the exact amount specified in the invoice.
Disable VPN before making a card payment. SMS verification (3DS) is mandatory. We apply the strictest security settings in Stripe, which do not allow high and middle-risk payments.
Card payments are not available for users who have not used the service. The service provides a free 48-hour trial, which can be extended if needed.
The primary reason for requiring the first payment to be made using a credit card is due to the KYC (Know Your Customer) procedure. This is a standard practice for services aiming to maintain high security and legal standards, such as iProxy. This approach allows us to verify the identities of our users, which is crucial for preventing fraud and abuse. Additionally, card payments must be confirmed via SMS (3DS), ensuring that the card is genuinely owned by the user. From iProxy's side, stringent Stripe Radar algorithms are activated to filter out potentially fraudulent transactions.
As part of our security policy, we regularly analyze activity on our service and, in cases of suspicious actions, may request additional verification methods or even restrict access to the service. This underscores our commitment to lawful use of our services and our aim to build long-term relationships with honest customers. If you are unsure about the legality of your activities, please contact our support service, and we will help you clarify any issues with the assistance of professional lawyers.